Mobile Merger With Sprint Means For Consumers

In honor of Evil Week, we're switching up the Hive Five a bit. Again, if AT&T's prices are out of the park, or their plans just don't work for you, there isn't too much we can do to help. So now they want me to drive 40 min to the store, and ask them to get into a closed account and make changes that I'm pretty sure customer service has to make anyways.

Then I started receiving calls multiple times a day from a credit agency on a past due balance that I thought was taken care of. The credit agency was unwilling to do anything except collect the balance, and they said I could talk to Customer Service but not to get my hopes up.

WilsonAmplifiers provides all U.S. and Canadian customers with product expertise and real-time fulfillment capabilities. When I restored the services the next day, they neglected to advise or tell me I no longer had insurance on my cell phones. For example, ask your customers what they would like to see changed or add to the services you're already providing.

In some instances, she said, Sprint determines that the customer's problem has already been solved and there's nothing more Sprint can do. In other cases, "some people were calling and being abusive, and acting in a way that was unprofessional; so the issues were varied," she said.

After the mental anguish Sprint put me through, they should give me free phones and free service for life. It didn't work, and I called customer service to ask why. It is absolutely infuriating to go from a great company like Nextel to a company like Sprint in hopes that Nextel's great service and customer care has influenced the merger.

Been paying insurance for 8years never 1 time had to get a new phone use my insurance or anything. I then call back and they told me sorry you already began your new month of service so it will automatically be canceled at the end of your billing cycle. That's actually pretty good and gives you a little more data than Verizon or AT&T, although T-Mobile gives you a generous 50 GB before it threatens to reduce your speeds.

About a week later, I canceled service on BOTH Sprint Cell phones, and subsequently paid what I thought was going to be the final bill. I didn't realize that the sales rep had even started a new account in my name, meaning that I had been billed for two different phone numbers, one with Sprint, one with Nextel.

I certainly appreciated your comments concerning Sprint customer service. That began a 2 month ordeal dealing with Sprint customer service. Customer service jobs account for close to 2,000 of the cut positions, with the remainder coming from positions at Sprint's headquarters.

After that I have been trying to reach your customer service every day and I have spent hours on this and my frustration has just gone up. I think I deserve a waiver on one month bill because I have spent my valuable time from my work, you should be responsible for that.

I was lied to by the store and by the customer service reps- I had bought a phone with a $150 rebate and it took about Bad customer service 9 months for it to be applied- if I had not kept all of my paperwork from the store I would have been SOL because the sales girl at the store flat out lied to me and I really didn't qualify per the supervisors, but since I brought them the paperwork she gave me regarding the rebate they honored it. Although the issue was eventually taken care of by Corporate after I filed complaints with the BBB and local agencies, I will NEVER be a customer of Sprint again.

I can't pay my bill on line, upgrade my service, let alone get them to tell me why I'm still under a contract for another 10 months. Talked with Julius in customer service and spent 53 minutes on the phone with him. The nation's four major phone carriers are slashing prices in a bid to attract new customers in a saturated market.